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Michelle Pascoe

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New South Wales
Optimum Operating Procedures and Services Pty Ltd
Optimum Operating Procedures and Services
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My journey from the humble beginnings on a turkey farm in rural Australia to becoming one of the select few international Certified Speaking Professionals (CSP), Accredited Trainer, author, and podcast host is a testament to my resilience, adaptability, and dedication to fostering inclusivity and diversity in the workplace. My rich tapestry of experiences, gained from a life that bridges traditional rural values with cutting-edge professional expertise, underpins my deep understanding of the subtleties of succeeding in today’s multigenerational workplace.

I am an experienced businesswoman and specialist in every aspect of service operations and processes, and their impact on the customer experience.

In 1994 I founded one of Australia’s most respected training companies, Optimum Operating Procedures and Services Pty Ltd (OOPS). Now a thriving provider of mystery shopping, surveys and focus groups, team training and leadership development, I have applied the very tips and techniques that I present on in achieving my own business success.  

I am a dynamic presenter and engaging storyteller, and my personal narratives strike a chord with a varied audience. My presentations are a tapestry woven from my extensive experience and specialist knowledge, coupled with an unwavering commitment to unlocking the potential within every individual. My adeptness at integrating my life lessons into the essential themes of diversity, inclusion, and the evolving workplace landscape, distinguishes me in the field of professional development and motivational speaking.  

I am a proponent of innovative strategies for customer engagement, a reflection of my continuous journey towards growth and my passion for imparting wisdom that catalyses both organisational and individual transformation.

I would love to hear from you and discuss how we can collaborate to move your business and your team forward.

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