Why customer experience is the new differentiator

Why customer experience is the new differentiator with Marion Burchell

Marion is the Managing Director for Azolla Holdings Pty Ltd, a management consulting business focused on the confluence of strategy, innovation and technology.

She has had an extensive career in the public sector spanning several government agencies and sectors including, water, agriculture, social policy, intergovernmental relations, data and digital reform.

Her work has been published nationally and internationally on public sector innovation and public participation in the development of public policy.

With degrees in science, sociology, policy and planning, along with a Certificate in Public Leadership from Harvard Kennedy School of Government, she brings a unique perspective on topics based on her experience across sectors, disciplines and practices.

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